FAQS

How do I link my account to Store Account?
      Step 1: Sign onto the website with your existing account, or create a new one.
      Step 2: After logging into your account, click the dropdown on the "Welcome, [Name]" message. Then select "Linked Account" and click "Link Your Account". A new window will pop up and ask you to sign in to your account.
      Step 3: Once you have successfully logged in, your account name will appear here. Congratulations on linking your account!
After linking my account, the website is notifying me that I need to opt in my email address. How do I do that?
      To validate your email address, please follow the email address validation steps outlined on the website.
My order history is incorrect/not showing. Will I still receive my pre-order items that have not been shipped?
      Yes! All pre-orders placed before will be shipped according to the product’s shipping schedule. Please check the specific product’s detail page for shipping schedule updates. Orders are shipped according to when orders are received. Please note that this schedule is subject to change pending unforeseen shipping circumstances and impacts from the global special case.